We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. but we can always help if you would like us to check for cheaper alternatives next time.I hope that despite your disappointment you are looking forward to your crossing in May. Refund instead of credit notes! - Brittany Ferries WebYou are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours Three hours for a journey of duration between eight and 24 hours Thank you for your reply hear with in 4 hours. Brittany Ferries - Change booking, find information So we pay our cabin more than a room in an hotel. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. I'm grateful to hear that my colleagues were able to assist you in amending your booking multiple times as the current situation has progressed.We look forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Thanks to you all for your patience with myself and others who have had to change their bookings- Many thanks and keep safe during these uncertain times- Thanks again to you all at Brittany Ferries- regards Barbara Lister, Hello Barbara,Thank you for your review. No other crossings could accommodate the size of our vehicle, although the Poole-Cherbourg route initially took the booking but we subsequently read in the small print that it would not be allowed on board! How to Claim a Brittany Ferries Refund Fast. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Instead you can Book with Confidence knowing that you can amend your travel dates without incurring an amendment fee during 2022. They have shut their phone lines and their only attempt to explain why, they are different, online is to point in the direction of a maze of government websites. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. You can share and help Brittany Ferries certification courses with your friends and save them with voucher codes through these products. Hello 'Maps823647'I am sorry to read that your sailing was affected by the suspension of our services due to the COVID-19 pandemic. No probs with customs either end. I guess Ill be going to my bank. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. For sailings beyond this, until such time as we know a sailing is going to cancel, we are going to assume it is operating. No such luck. WebDo you agree with Brittany Ferries's 4-star rating? Very bad!!!! This is applicable to both new and existing bookings. If the seas are stormy, ferries may be pulled or delayed for safety reasons. If they choose an alternative, the amount of the unused fare can be refunded or credited for their next trip. Sit back and relax while we do the work. Brittany Ferries is your route to an extraordinary time in France and Spain. Enjoy Extra 10% Off Sitewide.Grab it now. Jon W. Dear CustomerThank you for leaving your review.I am sorry that you are having difficulty trying to get through to us, our contact centre number is 0330 159 7000 if you still need assistance.Kind regardsKirstieBrittany Ferries, Ferry to Santander from Plymouth. Sorry to hear you experienced a long wait on hold on this occasion. Refund Refund Refund All Discounts Live And Tested.It's a great chance to have 100Percentpure's promotions. Save money with our valid Brittany Ferries promotion for May 2023.A discount code is your key to save money. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. 2023 Trustpilot A/S. Hello Maxine,Thank you for your review - I'm sorry to hear of your disappointment concerning the latter half of your journey.Please do not hesitate to contact us via [emailprotected] should you wish to provide further feedback on this.Kind regards,JamesBrittany Ferries. Enter the discount code & get discounts.So have a browse today and save a big amount of money. Redeem your voucher On the payment page, select voucher as your payment method, enter your voucher code and submit your booking. Choice between a refund and credit to be given. Here's all you want.Enjoy promotion on Brittany Ferries and don't hesitate. Verification can help ensure real people write reviews about real companies. I'm delighted to hear of your compliments, and I'll be sure to forward this message on to our contact centre team.We hope you have a great weekend, and we look forward to welcoming you on-board in future.Best regards,JamesBrittany Ferries, Difficult to book on line due to bank difficulties called to query what was going on booked via phone straight away by a very helpful call handler, Good afternoon,Thank you for your review - I'm sorry to read that you had problems with payments online, however I'm pleased to read that my colleague Sally was able to assist you with this and confirmed your booking.We're looking forward to welcoming you on-board in the near future.Kind regards,JamesBrittany Ferries. more. BRITTANY FERRIES COVID 19 REFUND VOUCHER Our recent crossing from Portsmouth to Santander was handled with the utmost courtesy and respect.. Refunds are made via the method paid, so if a booking has been paid for by voucher the refund is made in the same way. What are your cancellation charges and conditions? Nothing at all but if i had a nearest and dearest affected with the Corona, i. refund Refund instead of credit notes! - Reviews, Photos Food was generally good, but perhaps more fruit might have been made available. Last month we caught up with some Brittany Ferries customers. The Spencer family from Worthing, East Sussex, said: We were booked to travel on the Pont Aven on 25 September and our brother and his wife had flown from Canada for the mini-cruise. Brittany Ferries Student Discount: Exclusive offers for all students.Get yours now. Could be the last tme we travel with Brittany Ferries..The price this year for two nights hotel and cabins was 1353 last year three nights hotel with cabins was 850 with a promotion which was booked November the year before a bit of a price hike. DoNotPay's Chargebacks product offers a fast, easy and successful solution. My call was not disconnected by my provider. Many customers were unsatisfied with vouchers and had requested a refund. First of all, please accept our apologies for the delay getting through to us. This means promopro.co.uk may receive a commission when you purchase a product through our outbound links. Good afternoon,Thank you so much for your review & compliments concerning my colleague Jessica. Save Money With our Brittany Ferries Coupons.Brittany Ferries is here to offering every customer the great savings, Acquire extra 25% on selected holidays.So have a browse today and save a big amount of money. For traveling from Portsmouth to Le Havre by ferry, these Portsmouth and Le Havre maps will help you determine the driving route to and from the port. Thehealth and safetyof our passengers and crew remain, as always, our highest priority. What percentage of would-be tourists will resume taking overseas holidays, against the numbers who may decide not to trust government/medical opinion? Just in case something goes wrong, have an alternative travel plan in mind. Great!Well no. You'll never receive marketing from anyone but us and you can opt out of receiving this information at any time by clicking on the unsubscribe link in any of our emails. Do not want to pay for full price?Brittany Ferries 20% code without paying extra money when using discount code at Brittany Ferries.The entire site is open for you. Unfortunately, the level of food waste was unacceptable so we altered it to dinner only in the hope this would improve things; sadly the food waste remained extremely high. Only use if there is no alternative. Changes to your Terms & Conditions Today my bookings for B/Ferries and campsite in France, booked through the CAMC, were refunded to my bank account in full to the last penny. Cancellation: 100% cancellation fee; no refund: Cancellation > 48 hours before travel: Full refund, as travel credit (valid for booking for 12 months from date of cancellation) OR a refund to original payment card less fees. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for A week later (today at time of writing) we then receive a call trying to offer us vouchers again. Itll be interesting to see how much they hike the premium. If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. 2023 www.promopro.co.uk Over 250K+ free discount codes and vouchers for 20K+ of stores. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. Special thanks to the entertainment team who left our grandchildren saying they wished the voyage had lasted a week! Don't think so as they have lost my trust. Due to the volume of affected customers and bookings, this has been in done on a sailing by sailing basis but by now all customers have been contacted.Please accept my apologies for the disappointment and disruption caused.Kind regardsJaneCustomer ServicesBrittany Ferries, This is the version of our website addressed to speakers of English in Australia. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 24 April 2020. However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. Ferries leave Britain at around 11 pm and always arrive at 7am ish in France and. Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. Excludes vehicles designed for commercial use. Great news on the ferries etc. Financial coverage will be up to 80 per night. This might offer you cover on purchases of any value made on debit, credit or prepaid cards. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Very clever. We have just had our credit note for crossing on 5 June cannot rebook. Ich musste die Reise stornieren. not very good. Good afternoon,Thank you so much for your review - it is greatly appreciated hearing your kind words concerning our contact centre team. First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. But, with an uncertain economic climate prevailing in Europe and internationally, it pays to be properly covered against industrial action and unexpected events, and to know your consumer rights. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. Refund Whilst it is mandatory for this to be submitted before travel, as you were advised, we can update this missing information at check in. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. If I could give no stars I would have. Some dont cover strikes at all. Tripadvisor performs checks on reviews. Brittany Ferries issued us with credit notes. View our current holiday terms and conditions. Dear 'SuzanneL44', Due to the COVID-19 pandemic our passenger services have been suspended until 15 May. By subscribing to their newsletter, you can be the first to learn about their latest product versions of Brittany Ferries, latest designer trends, online and warehouse promo codes of Brittany Ferries. Brittany Ferries Prepaid Euro Card Please reset the password again. Hello Clive,Thank you for your review - I'm sorry to hear that you were stuck in the queue for a considerable amount of time. The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries. Refund Code For Brittany Ferries May 2023, Brittany Ferries Advertisers Discount Code, Brittany Ferries Friends And Family Discount Code, Not only can you have a comfortable and pleasing shopping experience at Brittany Ferries, but also have access to, It's a wonderful thing to refer friends via the referral program to Brittany Ferries. I was initially offered a voucher which I rejected, then a voucher plus discount which i also rejected. Dear Helen,Thank you for taking the time to leave us your valuable feedback.I am sorry to hear that you have had difficulties speaking with us; we are experiencing high call volumes at the moment but are working really hard to answer customers as quickly as possible.Once again, thank you for your feedback.Kind regardsLeahBrittany Ferries. Brittany Ferries Refund Credit Note - MoneySavingExpert The VW California Club is run by Unique Forums Limited we are an independent enthusiast website and we are in no way related to any of the Volkswagen group of companies. Which is unacceptable, as it is doubtful that we would ever travel with these cowboys again. With the easing of rules, we are no longer accepting requests for credit notes. WebIf you have a Brittany Ferries issued refund or gift voucher you can apply this to your reservation either when making a booking or amending it online. You need to enter your email and friend's email in the recommended friend item of Brittany Ferries. Here's what Brittany Ferries customers should know about refunds. This way, you can save more at Brittany Ferries when they pass the merchandise at brittany-ferries.co.uk. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. I appreciate the frustration and inconvenience this will have caused and apologise.Best wishesSimonBrittany Ferries. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. You are using an out of date browser. Dear JohnThank you for this positive review of our on-board safety. Find new Brittany Ferries discount codes at PromoPro.Brittany Ferries is here to offering every customer the great savings, Shop now and receive huge promotion on top brands.Grab it now. Instead you canBook with Confidenceknowing that you can amend your travel dates without incurring an amendment fee during 2022. Everything is applied with this discount.Come on and enjoy the discount in the whole site. Apparently it will take weeks/months to process customers refunds, due to lack of staff resources. We had a premium booking, boarding was so slow, but we did get off first. BUT if people do decide to take a voucher, they can be processed straight away. Brittany Ferries: Cancelled crossings - NO REFUNDS! Save Up to 50% Face Care Items + Extra 10% Off L'Occitane Promo Code. Before this, you can only receive a partial refund via a travel voucher. Its a complaint about their lamentable lack of operators to Charmed! I am sorry to hear of your dissatisfaction, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible and we do appreciate your patience and understanding.We hope that despite your disappointment you are looking forward to your crossing. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ive got a ferry booked 1st August to Caen for 9 days. Monitor weather reports before your crossing. My ferry has been cancelled, what are my rights Brittany Ferries has a very limited refund policy. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. www.connexionfrance.com Il est interdit d'interdire ! Any comments made on this website are the views of the respective poster, and in no way represent the views of the VW California Club Administration or VAG. However, if the voucher that you used was as a result of us cancelling a previous sailing please contact our team here https://www.brittany-ferries.co.uk/information/contact and they can look into this for you. We use cookies and similar technologies to provide you with the best web experience. With the easing of rules, we are no longer accepting requests for credit notes. If you would like to email us your booking reference, that would be appreciated. The team, who are mainly made up of remote workers, are responding to the emails & forms as quickly as they can but due to the volume of disruption and contacts received this is taking longer than usual.If you are unhappy with the refund credit note please contact our team here https://www.brittany-ferries.co.uk/information/contact/form Kind regardsJaneCustomer ServicesBrittany Ferries. The voucher is valid until the date shown above and may be used as whole or part payment for any ferry crossing or Brittany Ferries' inclusive holiday. If a voucher of monetary value is redeemed for a booking of lesser value than the face value of the voucher, no differential refund can be made. Replacement vouchers will not be issued. Holidaymakers struggle to get refunds. Companies can ask for reviews via automatic invitations. Kind regardsLeah Brittany Ferries. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Thank you, Good afternoon,Thank you so much for your review & compliments with regards to my colleague Emma assisting you with your booking. The booker was extremely helpful and nothing was too much trouble. Kind regardsLeahBrittany Ferries. Updated on 02 May,2023. River Cruise Review: The Blue Danube aboard the Hanover and Historic Cities, Lower Saxony, Germany. With five scheduled night sailings a week from Sunday to Thursday, you can set sail and wake up in France the next morning. Under this legislation, passengers will be guaranteed reimbursement or rerouting, if there ferry is cancelled or the departure is delayed by more than 90 minutes. The information you submit will be analysed to improve the With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be Please email pct.enquiries@exelaonline.com quoting Refund Required along with a proof of bank details in order for the refund to be processed. Im not sure if you would say we are in a good or bad position. French side needs a lot of improvement regards the exit through the cabins. They will also gain adequate assistance for snacks, meals, refreshments and, where necessary, accommodation for up to three nights. Choose from self-catering cottages, campsites and hotels - there's something for every taste and budget, making your holiday in France the perfect one. Refund Request This means that it's best to avoid needing to cancel your travel booking as much as possible. I understand that I am entitled to at least 50% refund when ferry is delayed 6 hrs or more.My email address is: [protected]@gmail.comAnnie Cook Read full review of Brittany Ferries Helpful? Id paid the outbound in full but only the deposit on the inbound as, by the time the balance was due, I could see that ferries would be cancelled. Credit Note For a ferry booking, there will be no ATOL protection but there may be ABTA - See 3,356 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We have had sailings cancelled by them and have yet to receive any notice. Our crossing 970 had been paid in full, however we can not get a refund and are only being offered a travel voucher valid for 2yrs. Refunds are based on the following scale Period of notice given before first scheduled departure, Cancellation Charge,Refund of balance Over 46 days, Deposit + amendment fees + service charges, By method of payment 6 - 46 days, Deposit + amendment fees + service charges, As a travel voucher 0 - 5 days, 100% booking value, N/A I still have Two and a half months before BF take the Final Payment. Refund policy
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